Privacy Policy

Last updated: 16 June 2026 · Effective: 16 June 2026

Crafty Mouse Gifts is committed to protecting your privacy. This policy explains what data we collect, why, and how we use it. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Crafty Mouse Gifts is operated by Michaela Feeley. Our registered address is Crafty Mouse Gifts, 66 Paul Street, London, EC2A 4NA. We are the data controller for your personal data.

Contact: contact@craftymousegifts.com

ICO Registration: registered data controller (ref c1959917).

2. What Data We Collect

Data	Why we collect it	Legal basis
Name and email address	Processing orders, sending order confirmations and delivery updates	Contract performance
Delivery address	Fulfilling and shipping your order	Contract performance
Payment data	Processing payments (handled securely by Stripe — we never store card details)	Contract performance
Order history	Managing your orders and handling returns	Contract performance / Legal obligation
Messages and enquiries	Responding to your questions and requests	Legitimate interests
Analytics data (anonymised)	Understanding how visitors use our site (via Plausible — no personal data collected)	Legitimate interests
Marketing preferences	Sending you news and offers (only with your consent)	Consent

3. How We Use Your Data

Process and fulfil your orders
Send order confirmations and delivery updates
Respond to your enquiries and support requests
Process returns and refunds
Comply with our legal and accounting obligations
Send marketing communications (only with your consent — you can unsubscribe at any time)

We will never sell your personal data to third parties or use it for advertising.

4. Third Parties We Share Data With

Stripe — payment processing (PCI DSS compliant; we never see or store your card details)
Royal Mail / courier services — delivery of your order
Netlify — website hosting
Plausible Analytics — privacy-friendly website analytics (no personal data, no cookies required)
Google (Gmail) — customer communication via contact@craftymousegifts.com

All third parties are required to handle your data in accordance with applicable data protection law.

5. Data Retention

Order and transaction records are retained for 7 years as required by UK tax law.
Marketing preferences are retained until you withdraw consent.
Enquiry and contact records are retained for 2 years.
You can request deletion of your personal data at any time (subject to legal requirements).

6. Cookies

We use essential cookies only (for cart functionality and user preferences). We also use Plausible Analytics, which is cookie-free and collects no personal data. Please see our Cookie Policy for full details.

7. Your Rights Under UK GDPR

Access — request a copy of your personal data
Rectification — correct inaccurate data
Erasure — request deletion of your data
Restriction — limit how we process your data
Portability — receive your data in a portable format
Object — object to processing based on legitimate interests
Withdraw consent — for any consent-based processing (e.g. marketing)

To exercise any right, email contact@craftymousegifts.com. We will respond within 30 days. There is no charge for exercising these rights.

8. Children

Our website is not intended for children under 16. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.